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WE LOVE PETS OF ANY KIND! Pets removed from their familiar environment are often subject to emotional trauma and the diseases of other animals. Let Queen City Petsitting provide your pets with the love and care they need while giving your home a more lived in look while you’re away. During our visits we feed your pets exactly per your instructions and provide fresh water with every visit, ‘patrol for accidents’, bring in mail and newspapers, and check to ensure that your home is safe from obvious hazards. Most importantly, we spend time during every visit loving your pets as much as you do. To satisfy your every need, we’ll provide additional services to satisfy your every need.
Queen City Pet Sitting is eco-friendly! From ‘Mid-Day’ walking to ‘Waste Removal’ and ‘While Your Away Home Visits’, our sitters ensure that your pets keep their daily routines while using eco-friendly products that are safe for all pets, neighborhoods & the environment.
Our North Carolina team of pet sitters covers all ares of Charlotte and surrounding areas such as Matthews, Huntersville, Fort Mill and Lake Wylie.
Yes we are LICENSED, BONDED AND INSURED. We are also members of the National Association of Professional Pet Sitters (NAPPS), Pet Sitters International (PSI) & American Pet Cross..
You can read over our fees and services on the Services Page.
During our pre-service meeting, we will discuss the preferences you have for your home and pet. If an emergency occurs with your pet we would like for you to instruct us on how to handle the situation before making a trip to the Vet. Emergency contact information and specific instructions will be collected before pet or home caring takes place.
Yes! Queen City Petsitting will always be on call whenever you feel the need to check on your home and your pet. Contact via e-mail, text or voice can be arranged.
Invoices are sent to you via email unless you have a credit card on file, in which case we will email an invoice upon request. Balances must be paid in full prior to pet care service. We accept personal checks, Visa, Master Card, American Express, Discover and Paypal. We will not accept post-dated checks. If you have a credit card on file, your card will be automatically charged prior to the 1st visit of each pet care appointment. If you return early from a trip, you will be refunded in full for any un-used visits.
Yes! You can pay by credit card or debit card by calling (980) 202-2745
Yes, if you haven’t yet met with a sitter and need a sitter within 48 hours of making a reservation there is a fee. We understand last minute trips and emergencies come about without your control. However, in order to accommodate you with a sitter on such short notice there will be a $10 fee added on to your total invoice price.
Queen City Petsitting, LLC carefully schedules our time to service you and out other clients. Our sitters block out the appropriate time in their busy schedules to accommodate each client 150%. If at least 48 hours notice isn’t made prior to to the first day of service this results in a lost client for the sitter that she or he could have taken on. Therefore, 48 hours notice prior to the first day of service is required for cancellations. If a notice isn’t made to QCP, a $20 cancellation fee will be billed to you.
All visits during the holidays will include a $5 per visit holiday surcharge. All Overnight and Boarding services over the holidays will include a $20 per day/night holiday surcharge. The days include the day before and day of New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day.
Queen City Petsitting, LLC receives more reservation requests during the holidays than any other times of the year. In many cases we have turned away other clients because we have reserved time for you during the holidays. Many of our sitters also choose to not spend time with their families during the holiday in order to spend time with your pets during the busiest times of the year. If you cancel 48 hours or less prior to ANY holiday, you will be charged for one full day of visits.
TERMS & CONDITIONS
Can be found below the login in area under the “New Client Registration” or “Existing Client Login,” the bottom of the reservation form on the contact us page, or in the main navigation menu under “FAQ.”
PAYMENT LATE FEE POLICY:
A 10% late fee will be applied to your invoice for every 7 days your Payment is Late. A payment that is not received within 60 days of your payment due date will automatically be sent to collections.
